SHIPPING & RETURNS
ORDERS & FULFILLMENT:
We process jobs in the order that they were received. Normal processing time is usually within 2 business days. For items that we stock on the shelf, we make every attempt to ship same day or the next business day thereafter. Custom items take longer due to the design and approval process. Upon final customer approval, custom items are usually shipped within 2 business days. The transit time for shipping is dependent on the shipping option picked and the level of that service that is chosen. Processing, approval, and shipping times do not include weekends or holidays.
If you have items that are needed faster than what is stated above, please contact sales directly by calling or contact us via email here. We can arrange to have expedited order processing, manufacturing, and shipping. Extra charges may be involved for expedited processes.
SolarCompliantLabels.com retains the right to refuse producing labels, signs, or plaques which have objectionable content. If a custom sign is ordered with content that is found objectionable by SolarCompliantLabels.com, we will contact the customer to agree on changes to the product, or we will refund the purchase price and notify the customer of the cancelled order.
SolarCompliantLabels.com uses USPS as its primary shipping services. The shipping service selected will determine the transit time for the shipment. Delays in shipment due to inclement weather, geography, address input errors, mechanical issues, carrier issues, or other items outside of our control are not the responsibility of SolarComplianLabels.com.
DAMAGED or LOST SHIPMENTS:
All orders that are shipped with the USPS Priority Mail Flat Rate Products are insured and shipped F.O.B. Signal Hill, California. If your items are lost or damaged, please contact USPS to resolve the claim. Please call or email to get replacement products expedited.
IF your items shipped are designated USPS First-Class, the shipment is not insured. If your product is damaged or lost in shipping it is not the responsibility of SolarCompliantLabels.com. If you wish to have insurance, please use USPS Priority Mail Shipping. If a product is lost or damaged, please contact us to get replacement products expedited.
CANCELLATIONS or ORDER CHANGES:
A full refund is issued for any order cancellation that has not shipped. If you need to cancel an order with us, please contact us through email or by phone as quickly as possible to avoid the items being shipped. Our orders are usually shipped within 3 business days. Custom items may only be cancelled if they have not started the manufacturing process for the custom item. If the manufacturing process has started, the item will not be cancelled and will be shipped. A cancellation email sent by SolarCompliantLabels.com is the only official cancellation document. If you do not have this document, the item is not cancelled.
RETURN & REFUND POLICY:
If you are not entirely satisfied with your purchase, we are here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.
If you have any questions on how to return your item to us email us here.